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Refunds and Returns

Refunds and Returns Policy

Last Updated: 14-09-2024

Welcome to [Buddies Junction] (“we,” “our,” or “us”). We value your experience and satisfaction with our services. Since [Buddies Junction] operates as a meetup portal, we do not sell physical products. However, if we offer any paid memberships, services, or other digital products, the following refunds and returns policy applies.

1. Applicability

This Refunds and Returns Policy governs any paid services or digital products offered through [Buddies Junction] at [buddiesjunction.com]. As we do not offer physical goods, this policy pertains only to the cancellation and refund of digital services or memberships.

2. Refund Eligibility

We strive to ensure your satisfaction with our services. Refunds are available under the following conditions:

  • Paid Memberships: Refund requests for paid memberships must be initiated within 7 days of the initial purchase.
  • Digital Services: Refunds for digital services or premium features are available within 7 days of purchase, provided that you have not fully used or accessed the services.

Note: After 7 days, no refunds will be issued unless there is a technical failure directly attributable to our service that prevented you from using the product or service.

3. Conditions for Refunds

To be eligible for a refund:

  • The service or product must not have been fully used or accessed.
  • You must submit a refund request within the specified timeframe.
  • You must provide proof of purchase, such as a receipt or transaction ID.

Non-Refundable Items:

  • Any one-time or customized services that have already been rendered are not eligible for a refund.
  • Any promotional or discounted services are non-refundable, unless explicitly stated otherwise at the time of purchase.

4. How to Initiate a Refund or Return

To request a refund or cancellation, follow these simple steps:

  1. Contact Us: Send an email to [support@carevilla.in] with the subject line “Refund Request.” Include your full name, email address associated with the account, and the transaction ID or receipt of your purchase.
  2. Reason for Refund: Briefly explain the reason for your refund request (e.g., technical issues, dissatisfaction with the service, etc.).
  3. Review Process: Once we receive your refund request, we will review the claim to ensure it meets the refund conditions. Our team will respond within 5 business days to confirm if your refund has been approved.

5. Refund Timeframe

Once a refund is approved, we will initiate the refund process within 7-10 business days. Refunds will be credited to the original payment method used during the purchase. Please note that depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

6. Fees and Costs

  • Transaction Fees: Any transaction fees charged by payment providers (such as credit card processing fees) may not be refunded, depending on the provider’s terms.
  • Return Processing Fees: In the event of any premium or customized services, a nominal return processing fee may be charged to cover administrative costs, if applicable.

Note: No additional charges will be applied for processing standard refund requests.

7. Cancellations

  • Automatic Renewals: If you have purchased a recurring subscription service, you may cancel your subscription at any time before the next billing cycle. Once canceled, no further charges will be incurred, but the service will continue until the end of the current billing period.
  • One-Time Services: Cancellation of one-time services may be allowed up to 24 hours after purchase if the service has not been used or accessed.

8. Exceptions

No refunds or cancellations are allowed for:

  • Services that have been fully used or completed.
  • Delays or disruptions caused by external factors beyond our control, such as internet issues or user-specific technical problems.
  • Requests made outside of the specified refund periods.

9. Customer Support

If you have any questions or concerns regarding this Refunds and Returns Policy, or if you need assistance with a refund or cancellation, please reach out to us at:

  • Email: [support@carevilla.in]
  • Address: Sri Ganganagar, Rajasthan, India
  • Response Time: Our support team will respond to your inquiries within 2 business days.

We appreciate your trust in [Buddies Junction], and we are committed to ensuring that your experience with our platform is positive. This policy is designed to be fair and transparent for both parties, balancing the needs of users and the company.

By purchasing or using any paid services on [Buddies Junction], you agree to this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time, and any changes will be reflected on this page. Please review this policy regularly to stay informed of your rights and obligations.

Thank you for being a part of [Buddies Junction]!